FAQ

Everything You
Need to Know

From your first consultation to the arrival of your gown,
discover how the Maison Swazelle experience works.

01

THE MAISON
SWAZELLE EXPERIENCE

A personalized, design-led experience to create a gown that is uniquely yours.

At Maison Swazelle, your gown is created specifically for you. We begin with your vision and work with you to define the silhouette, neckline, fabrics, embellishments and details that will make the gown your own. Your final gown is then made according to the measurements you provide.

Not at all. Reference photos are highly encouraged and are one of the best ways to communicate your vision. Bring as many as you like, whether they show complete gowns, individual details, necklines, silhouettes, fabrics, embellishments or anything else that inspires you. Some brides arrive with a very specific vision, while others only know a few elements they love. We’ll work with you to bring those ideas together into a cohesive design.

Absolutely. You can combine elements from different gowns or use a dress you love as inspiration. We’ll bring the elements you love together into a unique gown created for you.

Yes. We have a curated selection of sample gowns available to try during private consultations. If you fall in love with one of our gowns, we can also order it according to your measurements. Otherwise, our samples can serve as inspiration for a fully custom design.

Yes. We can modify certain details of a sample gown, such as the neckline, fabric or embellishments, depending on the design and what is technically feasible.

We encourage you to carefully review and approve all elements of your gown before production begins. Once the creation of your gown is underway, changes cannot be guaranteed and may no longer be possible.

02

CONSULTATIONS,
PRICING & PAYMENT

Transparent information to help you plan with confidence.

No. Private consultations with Maison Swazelle are complimentary and by appointment.

Our custom bridal gowns typically range from $2,500 to $7,500 CAD. Pricing depends on the design, fabrics, embellishments, construction and level of customization. For more complex or highly customized designs, pricing may vary. Once the details of your gown are established, you’ll receive a personalized quote before deciding to proceed.

No. A 50% deposit is required to confirm your order and begin the creation of your gown. The remaining balance is due upon pickup.

The quoted price includes the creation of your custom gown according to the design specifications agreed upon before production. Optional additions, later design changes, rush services or alterations are not included unless expressly stated otherwise.

03

MEASUREMENTS & FIT

Your gown is created from your unique measurements for a beautiful, personalized fit.

Maison Swazelle will provide you with a detailed list of the measurements required for your gown. We ask that these measurements be taken by an independent professional tailor of your choice to ensure the greatest possible accuracy. Maison Swazelle will reimburse the cost of your measurement appointment up to $25 CAD, upon presentation of a valid receipt.

Your gown is made according to the measurements submitted to Maison Swazelle, so we strongly recommend having them taken by an experienced professional. If your measurements are inaccurate, change after ordering, or final fit adjustments are desired, alterations may be necessary and are the client’s responsibility.

04

PRODUCTION & DELIVERY

Carefully crafted and delivered to you in a timely manner.

We recommend allowing approximately 3–4 months from deposit to creation and delivery. Timelines vary depending on the design and materials. Rush orders may be accommodated depending on your wedding date, the gown and our current workload.

Still have a question?

Every gown, and every bride, is different. If there’s something
we haven’t answered, we’d be happy to hear from you.

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